To deal with the increasing number of requests for GIS support I was receiving, I wanted to set up a GIS Task Tracker database/spreadsheet that I could use to easily input and track requests. In addition, I would have a number of other GIS staff assisting with the project, so I felt task management would need to take center stage if the project was going to continue running smoothly.
I began with a template in Excel, but it quickly became clear that this approach wouldn't work....our spreadsheet became riddled with errors and many staff were forgetting to enter tasks. I decided to scrap my original Excel document and use an Access database, in part because of a number of benefits I saw:
1. Access could be easily linked to our Outlook accounts.
2. Tasks could be directly e-mailed to GIS staff through this Outlook connection.
3. A task form could be utilized, for easily entering accurate task information.
4. GIS staff could quickly and easily communicate with project staff with regard to time frames and workload issues.
5. Attachments could be added to each individual request.
6. Finally, Excel is ultimately a tool for small scale data analysis. It became clear that Access was the right tool for this complex data management/storage task.....perfect for this exercise.
In my research, I was fortunate to find an (almost) perfect template developed by Microsoft here:
https://support.office.com/en-us/article/Use-the-Task-Management-Access-Database-template-50376839-8cc6-4d29-ac1b-b9fce69605f8
The original template wouldn't need much editing on my end, just a few extra fields and changes to the primary form used for adding new tasks:
| View of the task tracker in Access |
Adding tasks in the table view was simplified with the creation of an entry form:
| View of the Entry Form |
With the Task Tracker in place, my workload became much more manageable and allowed me to generate queries and reports detailing the influx of recent requests. I would highly recommend this database template for anyone looking to manage GIS requests within a medium or even large GIS work group.